Tech+Support+1+2016-17+Q1

=media type="custom" key="28664254" = =Countdown Timer Provided by: www.timeanddate.com = Activities Scheduled

=Week 10=

Tuesday, October 18
__**Warm Up**__:
 * Turn in test corrections

__**Lesson**__: Cloud Storage Local Storage
 * Outlook
 * Office 365
 * Azure storage
 * File Systems: FAT16, FAT32, NTFS, ReFS
 * OS Introduced, Security, Limitations, Portability, Redundancy

__**Homework**__:
 * File Systems

Thursday, October 20
Warm Up: Lesson:
 * Review of volume types (Simple, Spanned, Striped, Mirrored)
 * Drive types: USB, SCSI, SATA, (PATA)
 * File Systems: FAT16, FAT32, NTFS, ReFS
 * OS Introduced, Security, Limitations, Portability, Redundancy

Homework:
 * No Homework!

=Week 9=

Tuesday, October 11
Warm Up: Lesson:
 * Types of Cloud Services
 * Cloud Storage
 * Software as a Service (SaaS)
 * Microsoft OneDrive
 * Advantages/Disadvantages
 * Synching/Fetching
 * Deleting/Sharing files

Homework:
 * Cloud Storage Services

Thursday, October 13
Warm Up: Lesson: Homework:
 * __Chapter 2 Vocabulary __ (Open Notes -- NOT open book)
 * Test Corrections
 * Outlook
 * Office 365
 * Azure storage
 * Local Storage

=Week 8= School Closed for Even Classes (Holiday & Hurricane Matthew)

=Week 7=

Tuesday, September 27
Warm Up:
 * Reflection: Hands on Day

Lesson:

Chapter 1 - Case Projects

Thursday, September 27
Test - Chapter 1 Vocabulary - Chapter 2

=Week 6=

Tuesday, September 20
Lesson:
 * Encryption (Exercise in Coding)
 * Decode this: Hboet po ebz jt Gsjebz
 * How about this: R orpv gvxs hfkklig
 * Types of Encryption
 * EFS
 * Bitlocker
 * Updating Windows

Homework:
 * Configuring Bitlocker Part 2
 * Understanding Windows Update

Thursday, September 22
Warm Up: Lesson: Tech Support Activities Homework:
 * Decoding Website
 * Updating Windows
 * Remove Windows 7 files (Mr. Miller's room)
 * Install Virtual Box
 * Profile Removal?
 * Open Book Quiz: Chapter 1

Dress Code: Either bring lunch or money for pizza. We will break for lunch from about 11:30 - 12:15.
 * Have on a school shirt (normal shirt or any school t-shirt)
 * Pants/shorts that conform to standard dress down day standards.
 * Closed toe shoes

=Week 5=

Tuesday, September 13
Warm Up: Lesson: Homework:
 * Vocabulary Practice: Quizlet
 * User Profiles: Local/Roaming/Mandatory
 * Migrating User Profiles
 * Configure Drive Encryption

Thursday, September 15
Warm Up:
 * Install Programs in room 100 (FSA Browser)

Lesson:
 * Group Policies (Local/Site/Domain/OU)
 * Encryption
 * EFS (Encrypted File Systems)
 * Bitlocker Drive Encryption (TPM)

Homework:
 * Configure Bitlocker

=Week 4=

Tuesday, September 6
Warm Up: Lesson: Homework:
 * Read Page 20 - 27
 * Taskbar Settings
 * User Profiles
 * Local, Roaming, Mandatory
 * Migrating Profiles (from Windows 7 to Windows 10)
 * Windows Easy Transfer/User State Migration Tool
 * Display Settings
 * Shortcuts
 * Group Policies
 * Configuring Desktop Settings

Thursday, September 8
Tech Support Day: Items to be done may include:
 * Installing new testing software on computers (Miller's room)
 * Replacing Hard drive in computer 16
 * Troubleshooting computer 9
 * Discovering/labeling/fixing problems with Mac computers
 * Change Channel configuration on laptop computers: Channel 55
 * Remove profiles from desktop computers in Miller's room?

Homework:
 * Group Policies

=Week 3=

Tuesday, August 30
Warm Up: Lesson: Homework:
 * Discussion of completing work
 * Objectives for Exam
 * Phishing & Social Engineering (Definition and prevention)
 * Settings/Control Panel/Administrative Tools (Slide Show #20)
 * User Accounts
 * Differences between account types
 * User Types (not specifically mentioned in book)
 * Microsoft Accounts
 * Sync Settings
 * MS Accounts & Domain Accounts
 * Control Panel Options

Thursday, Sept 1
Warm Up: Lesson: Homework:
 * Projects
 * Website: Calendar
 * Website: News/Activities
 * Laptop Cart: Organization/Repair tickets
 * Desktop Machines
 * Public Relations: Ink Recycling/Coupon Books/Mailings
 * User Accounts
 * Differences between account types
 * User Types (not specifically mentioned in book)
 * Microsoft Accounts
 * Sync Settings
 * MS Accounts & Domain Accounts
 * Managing Devices

=Week 2=

Tuesday, August 23
Warm Up:
 * Download your book to Documents and create a shortcut
 * Quia Accounts (Sent to [|School Email] account)
 * Quizlet sign up
 * Set Up OneDrive for Business (Untested)

__**Lesson**__:
 * Understanding the certification exam
 * Do an internet search and locate (from Microsoft) information about your certification exam (Mobility and Device Management)
 * In Word, create a document that explains the 5 areas you will be tested in including the weight (percentage) that those items make up. Include the sub-points of each item. Submit the document to Engrade:
 * Memorize (for a future quiz) the 5 top level objectives
 * As a group: create a poster (that will be displayed in the class) that lists the
 * Name of the course (including the number)
 * The 3 top level objectives
 * The weight of the objectives
 * Tour of Windows 10

__**Homework**__:
 * Quia: Configuring Device Options
 * Complete vocabulary for quiz

Thursday, August 25
Warm Up:
 * Vocabulary Quiz: Chapter 1 (Open notes)
 * Import Vocabulary terms into Quizlet

Lesson:
 * Windows 10: Desktop/Start Menu/Pin/Live Tiles
 * Settings
 * System/Devices/Ease of Access/Privacy/Update/Cortana
 * Account Types
 * User Types
 * Group Policy

Homework:
 * Quia: Account Types

=Week 1= Monday, August 15
 * Hand out Syllabus, review rules and procedures

Tuesday, August 16
Collect signed Syllabus/Testing fee Website Log ins
 * Computer Login
 * Engrade Account
 * Schoology Account ( CKZ6F-SP3ST)

Tech Support Issues:
 * Sellepack Laptops (2) - Add to domain/install Microsoft Office
 * Laptop Cart:
 * Confirm Windows 10 Activation
 * Start Microsoft Word
 * Windows Updates
 * Power Settings
 * Remove Profiles

Homework:
 * Log into the Schoology and download the book to your computer at home
 * Research the interent: You have upgraded to Windows 10 over a month ago. You now want to remove the old Windows 7 files from your computer. What is the best way to do this?
 * Send me a message in Engrade include your answer to the research question and let me know that you have completed the download.

Thursday, August 16
More log ins:
 * Quizlet log in (Used for vocabulary)
 * Quia Account
 * School Email account

Book assignment Projects:
 * For homework: Complete vocabulary for chapter 1 in the book
 * Quiz will be given in class next Thursday
 * Recommend enter into Word, import into Quizlet
 * Website: News/Pictures
 * Website: Calendar/
 * Laptop Cart: Inventory/Cables aligned
 * Trouble Tickets: Keep devices working

Profiles: Local, Domain, Microsoft

Hands on Work Still to do:
 * 1) Completed updates from previous class
 * 2) Completed updates for computers in Rodrique room
 * Sellepack: remove automatic updates?
 * Trouble Tickets: Next step, what needs done
 * Hicks: Transfer files to desktop computer
 * Troubleshoot desktop computers
 * Install Windows 10 on older computers

__**Homework**__: Vocabulary Chapter 1