Technology+Support+Services+1

=Riviera Beach Maritime Academy (9001420)=

**Course Description: **
This course is designed to develop entry-level skills for PC support services. The intention of this course is to prepare students to be successful both personally and professionally in an information based society. Technology Support Services includes proficiency with the installation and management of Microsoft Windows operating systems. Technology Support Services 1 is a 1-credit course, which is a pre-requisite for Technology Support Services 2. After successful completion of this core course, students will have met Occupational Completion Point A (Help Desk Support Assistant). **Additionally, students are afforded the opportunity to earn a Microsoft Technology Associate certification in Operating System Fundamentals: MICRO076.**

The student is expected to meet all course goals; demonstrate the underlying concepts of business and information technology systems; and conduct themselves professionally. The student should develop a good work ethic in different classroom settings, which include working independently and in groups. In addition to technical competency, interpersonal, critical thinking, and problem-solving skills are essential components of this course. Learning and assessment are accomplished through online chats, discussions, independent activities, group work, presentations, projects, quizzes, tests, and certifications. //Because many activities involve group activities and online computer exercises, daily attendance is critical to the student’s success.//

**Instructional Philosophy: **
The instructor’s primary responsibility is to provide educational material in a professional environment with the goal of helping each student learn the material. Instructor assistance is always available during class. By appointment, the instructor is available to work with students during lunch and after school. Students have various opportunities to improve their work to meet course standards. Parent involvement is also critical to the student’s success. Extra credit assignments will be available for the students for the __first__ __seven weeks__ of each quarter. **No** extra credit will be accepted during the __last two weeks__ of each quarter.

Course Goals:

 * Understanding device configurations
 * Understanding data access and management
 * Understanding device security
 * Understanding cloud services
 * Understand enterprise mobility

**Testing & Lab Fee: **
This course is preparing you to take the Microsoft Technology Associate – Mobility and Device Fundamentals industry certification (Exam 98-368). Riviera Beach Maritime Academy will be administrating this exam and including practice exams. The cost for this course will be $120.00. This fee can be broken up into 3 monthly payments of $40 each. The first payment is due with the return of the signature page of this syllabus and the next two payments of $40.00 will be due on the first of each month (October and November). Alternatively, if complete payment is made by September 10th then a $10.00 discount will be applied.

**Supplies: **

 * Students will need __headphones__ for class.
 * Students will need access to a __computer with internet access__ to complete homework assignments. If that is not available at home, then there may be times the student will need to stay after school to work in the computer lab on assignments or at the public library.
 * Students are expected to keep a __notebook__. This notebook is preferred to be electronic, it can be written as well.
 * Students will need one pack of lined __note cards__.
 * A __Testing & Lab fee__ is required as listed above.

As listed below in the Contact Information I am available for tutoring on Tuesday and Wednesday after school. If a student’s grade falls below a C, they are expected to attend mandatory tutoring during lunch. If a student is maintaining a failing grade they will be asked to attend after school tutoring or Friday tutoring in order to improve their grade. The student may also be asked to complete additional homework in an effort to improve their grade.

**Late Work/Assignments: **
Work is expected to be completed by the date assigned. Assignments and homework will be posted on the teacher’s website (listed below) and can be accessed from home. Absence is __**NOT**__ an excuse to turn in late work. If you are absent on a day that the assignment is due, it MUST be turned in the next class day. As such, late work will only be accepted with special arrangements with the teacher. If you are absent on the day of a test you need to make arrangements with the teacher to complete the test within one week of your returning to class.

ESE/504 Students
During the course of this class students will be taking an Industry Standard Certification Exam. This exam is timed and the instructor has no control over the amount of time provided. If you would like to apply for extended time to take the certification exams you must do two things (this must be done at least 1 month PRIOR to the exam):
 * 1) Apply to Certiport (the test provider) online for the extended time. The information, along with the required forms, is available on the following Certiport website: http://www.certiport.com/Disabilities
 * 2) Once you have applied for the extended time arrangements need to be made with the instructor because the extra time will exceed the standard class schedule of 90 minutes.

**Academic Honesty **
Students are expected to complete their own work in this class. Examples of academic dishonesty include but are not limited to:
 * Copying another student’s homework.
 * Allowing another student to copy your work.
 * Copying information from the internet without proper documentation of the source.
 * Using an electronic device during a test or quiz without prior approval.
 * Looking at another student’s paper or computer screen during a test or quiz.

Instances of academic dishonesty will be dealt with quickly. Penalties can range from a zero grade on the assignment, to referral or expulsion from Riviera Beach Maritime Academy.

**Hands On Days: **
Effective learning requires a balance between “book” learning and having hands on experience. In order to give the students some of the hands on experience they will need, it will be necessary for the student to attend all of the scheduled Hands On Days. These Hands On Days will be scheduled approximately once a month throughout the year. The following is a list of days (Fridays) that are currently scheduled. You will need to arrange transportation to be at Riviera Beach Maritime Academy from 9:00 AM until Noon on these days. Attendance is mandatory and part of your grade. The student is expected to be in uniform on these days.


 * September 25, 2015
 * November 13, 2015
 * January 29, 2016
 * April 1, 2016

**Assessment Plan **:
Tests & Assigned Projects 40% Class work and homework 30% Quizzes 20% Hands On Days 10%

**Contact Information: **
The teacher website listed below will be updated weekly with the assignments and homework the student is expected to complete. The Engrade website will be used to track the student’s academic progress in class.
 * 1) Telephone (School): Phone: (561) 841-7600
 * 2) Telephone (Personal): (772) 245-SCOT (7268)
 * 3) Email: smiller@rbmaritime.org
 * 4) School Web site: @http://www.rbmaritime.org
 * 5) Teachers Web sites: http://rbma-it.wikispaces.com & @http://www.schoology.com
 * 6) Engrade web site: @http://www.engradepro.com
 * 7) Tutoring: 3 PM to 4 PM Tuesday/Thursday & appt. with prior arrangement.

Printable Format:

Technology Support Service 1 Schedule